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Bilingual Italian/Spanish Warranty Advisor - Porto, Portugal

Outsourcing - Seguros / Prevenção

We are Sitel
Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base.
We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued.

Our Client
Our client is one of the world's premier global providers of warranty solutions and related benefits, with more than 50 years of experience, which provides underwriting, claims administration, and marketing expertise to some of the world's leading manufacturers, distributors, and retailers of consumer goods, as well as services for financial institutions.

Primary Responsibilities
Based in Porto, we are now recruiting an Advisor to perform inbound support for both the Italian and Spanish markets. In a contact center environment, the Advisor will have to deal with service requests and provide information regarding Warranty and Guarantee issues. We are looking for new talent with the commitment to build a successful career with Sitel Portugal.

Our Offer
At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees.
Among the benefits of working with us are:
- Competitive salary (14 monthly salaries per year)
- Monthly meal allowance
- Monthly performance bonus
- Relocation package to Portugal (including traveling and accommodation costs)
- Private healthcare insurance (applicable after 6 months) with an on-site Doctor
- Full-time (40h/week)
- Schedule: 8h/day (Monday to Friday, 7:30 am – 9 pm)
- Great office location in Porto
- Help in finding accommodation in Porto
- 22 vacation days per annum
- 4 weeks of training (fully paid by Sitel and included in the contract)
- Starting an international career
- Supporting one of the largest brands in the world
- Further training available through Sitel’s online University
- Career opportunities and a great multicultural working environment
We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible with the following reference: TW/ITSP/TBL.

Contact Information
If you have any questions regarding the position, feel free to contact the Recruitment Team.
For more information on Sitel go to our website, or have a look at our Facebook page.

Bilingual Italian/Spanish Warranty Advisor - Porto, Portugal (Todas as áreas)
1 Vaga(s)

Porto (Localização Porto)


Estudos mínimos Ensino Secundário
Requisitos mínimos Requirements
- Italian native speaker (mandatory)
- Spanish native speaker (mandatory)
- Strong English skills both spoken and written
- Excellent communication and client orientation
- High level of empathy, friendliness, and ability to manage stress
- Email and chat support experience
- Proficiency in relevant computer applications

Bonus Skills
- Related work experience
Idiomas Espanhol ( Leitura: Nivel bilingue / Escrita: Nivel bilingue / Conversa: Nivel bilingue )
Italiano ( Leitura: Nivel bilingue / Escrita: Nivel bilingue / Conversa: Nivel bilingue )


Tipo de contrato Contrato a termo incerto
Duração válido por 6 anos
Horário de trabalho Horário a tempo inteiro

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